After an assessment of your current office telephone system, you may have come to the conclusion that it's time for an upgrade. Maybe you have been using the old PBX (Private branch Exchange) system, but you now see the need to switch to a modern IP PBX system so you can take advantage of VoIP. Here's a good read about Video conferencing systems, check it out!
One of the most important decisions you'll have to make when installing a new phone system, or upgrading the old one, is choosing the right solutions provider. To do that, you need to be asking the right questions. So to help you find the most suitable solution, here are four essential questions to ask your prospective provider:
What are the startup costs?
Some providers will charge for setup and activation, as well as porting fees, while others may waive these fees. You can also expect varying levels of support from different providers, which means different price points for each. To gather more awesome ideas on IT SOLUTIONS, click here to get started.
You'll need to determine how many how many phones are needed, as well as the lines and extensions these phones will be using. Your provider will probably recommend the PBX system and other hardware you need.
What's the minimum running cost?
Every phone system, no matter how inexpensive, will come with some costs you can't avoid. Even the cheapest VoIP services will still incur some taxes and emergency fees. Some of these costs may not be immediately noticeable, until you've been using the service for some time. It's therefore advisable to read customer reviews on prospective solutions providers to get real insights into the running costs you should expect to incur.
Can we integrate our old phones, or do we have to replace them?
It is possible, using ATAs (Analogue Telephone Adapters) to connect the old phones in your office to the new system. It may however make more sense to just buy new IP phones, such as the Polycom video conferencing system. This allows your business o take full advantage of VoIP, include lower prices, clearer voice calls, as well as video conferencing capabilities.
What level of support is provided?
You need to know what kind of IT support is provided, as well as the cost implications of this support. Find out if the provider offers live telephone support, or whether they primarily use email and forums for support. If live support is not included in the standard pricing, how much more will it cost you? Kindly visit this website https://www.britannica.com/technology/telephone for more useful reference.